CAP Services seeks volunteers



CAP Services is seeking volunteers to fill a variety of roles with the Volunteer Income Tax Assistance (VITA) program in Waushara County during the upcoming tax filing season.


“The VITA program is key in helping households capture all the tax credits and refunds due to them, providing more resources to make ends meet,” said site coordinator Connie Henn. “We’ve been serving Waushara County residents since 2009 and know that our assistance will be more important than ever this year as households continue to manage the financial impacts of the COVID-19 pandemic.”

Plans are in place to protect the health and safety of volunteers and clients, including no-contact methods for tax preparation. To proceed in this way, additional volunteers are needed. Weekly opportunities are available for individuals to get involved in one of three ways: conducting intake activities by phone, preparing taxes in a physically-distanced manner at the tax site without clients present, or by providing clerical support. Volunteers are also invited to assist with occasional interpretation services, particularly in Spanish.

“During the last filing season, our volunteers assisted 229 households to secure nearly $300,000 in refunds,” said Henn. “Best of all, you don’t need to be a tax expert to volunteer with us—there’s a place for everyone.”


No previous experience is needed to volunteer with the VITA program. CAP will provide training through both online and physically-distanced in-person methods to help volunteers become certified for their roles. For more information, contact Connie Henn by email ( or by phone (920-647-0978). An online sign-up form is also available at