Wisconsin Department of Revenue (DOR) Customer Service Bureau director Jennifer Bacon, CAP Services’ Volunteer Income Tax Assistance (VITA) volunteer Penny Baugrud, DOR Secretary Peter Barca, and DOR Deputy Secretary David Casey pose during an awards event July 26, at the DOR headquarters in Madison. Baugrud, Pine River, was recognized as an Outstanding Volunteer of the Year for her service to Wisconsin taxpayers through the VITA program.

Three CAP Services volunteers recognized for tax assistance work

Three Waushara County volunteers for CAP Services’ Volunteer Income Tax Assistance (VITA) program received 2019 Wisconsin Department of Revenue (DOR) awards at a ceremony July 26, at the DOR headquarters in Madison.

Penny Baugrud, Pine River; Harold Nigbor, Poy Sippi, and Paul Theyel, Wautoma, each received an Outstanding Volunteer of the Year – VITA Program award recognizing volunteers who have delivered excellent service to Wisconsin taxpayers through the VITA program. Baugrud has volunteered as an intake specialist at the CAPsell tax site in Wautoma for the past six tax seasons.

“[Penny] is gentle and caring with clients,” said Connie Henn, lead VITA site coordinator. “If she finds they have a need other than tax preparation, she researches available options and shares them with the site coordinator in order to better assist the client.”

Nigbor has served as an intake specialist volunteer at the CAPsell site for the past four seasons. “His most significant contribution is the camaraderie he has developed with our clients as well as our other volunteers,” said Henn. “He is able to relate to clients, make them feel comfortable and make the tax preparation process an enjoyable experience.”

 

Theyel has served as a tax preparation and quality review volunteer at the CAPsell site for five tax seasons. “Paul spends hours studying both at home and during down time at the site in order to provide the best tax preparation that is possible for our clients,” said Henn. “He is quick to assist any of the other tax preparers with questions they may have.”

 

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