Family Health La Clinica response to (FHLC) COVID-19

Information is changing rapidly. La Clinica is posting daily updates on their website at www.famhealth.com and on social media (Facebook, Twitter, LinkedIn, and Instagram).

FHLC has a COVID-19 Info Line for community members to call in for info on COVID-19 related resources. This includes information on accessing medical services and other community resources. The number is 920-787-9450. The line will be staffed from 8 a.m. to 5 p.m. central time Monday-Friday and will accept messages during non-staffed hours.

They are assessing the needs of their patients and communities and will be continuously working to assist in addressing those needs. Please reach out if there is something that La Clinica can do to help your organization attend to the health and wellbeing of our communities. They will do the same.

Testing for COVID-19 in Wisconsin remains limited and is currently being prioritized for people with symptoms who have had a known exposure to someone diagnosed with the virus, have traveled internationally or nationally to a location impacted by the virus, and/or other extenuating circumstances.

Outpatient primary care clinics remain the first resource to help keep the community well, as well as to provide acute care services as needed.  They are working hard to help decrease the need for ER visits during this time.    

La Clinica is asking that patients with symptoms call to be screened/assessed as opposed to simply walking in.  Please ask that patients call for an appointment so the staff can assess the best strategy for the patient (office visit, phone consultation, etc.).

They are currently maintaining regular clinic hours for medical and behavioral health visits: Monday-Friday, 8 a.m.-5 p.m. with extended hours on Mondays and Thursdays until 7 p.m.

They have implemented these operational changes:

FHLC has suspended all non-emergency dental appointments (Wautoma, Beaver Dam, Stevens Point, and Mauston) and dental hours are limited to 8 a.m.-5 p.m.  Patients with upcoming dental appointments will be called and rescheduled after COVID-19 concerns are resolved.

If someone needs to see a Dental Provider for an urgent/emergency visit please direct them to contact FHLC at 1-800-942-5330.

In accordance with CDC recommendations for social distancing, once the patient checks in, they may be asked to wait for their appointment in their car.  If so, La Clinica will call their cellphone when their provider is ready for them.

Patients are asked to attend office visits alone if possible. If a friend or relative provides transportation, they are asking them to wait in the vehicle unless the patient requires their assistance.

La Clinica will send out updates as they have them and appreciate your help in getting this information out to the community. Likewise, they appreciate any information and updates you might have that can assist them in disseminating the most accurate and up-to-date information regarding your sites and services to the patients.